FAQ
Frequently Asked Questions – Syanox
Welcome to the Syanox FAQ — your quick guide to shopping with confidence. Below you’ll find answers to the most common questions about our men's apparel, orders, shipping, and store policies.
Need further help? Our customer care team is always here for you:
📧 Email: contact@syanox.com
📞 Phone: +1 (701) 383-7053
🏢 Address: 2910 W Pierce St #2025, Carlsbad New Mexico 88220, United States
General Questions
Q: What is Syanox? A: Syanox is an online boutique offering premium men's clothing that combines modern style, superior comfort, and everyday durability.
Q: How can I reach customer support? A: You can email us at contact@syanox.com or call us at +1 (701) 383-7053 during our support hours.
Orders & Shipping
Q: How do I place an order? A: Simply browse our collections, choose your apparel, select your size, add it to your cart, and check out securely through our website.
Q: What payment methods do you accept? A: We accept major credit and debit cards, including Visa, MasterCard, and American Express. All transactions are processed securely.
Q: How long does delivery take? A: Orders are processed within 1–2 business days and delivered within 3–7 business days. Most customers receive their items within 4–9 working days of confirmation.
Q: Do you ship internationally? A: Yes, we currently ship to customers in the United States, United Kingdom, Canada, and Australia.
Q: Is shipping free? A: Yes. We offer free standard shipping on all orders with no minimum spend.
Q: Will I get tracking information? A: Absolutely. Once your order has shipped, you’ll receive an email with a tracking link so you can follow your delivery in real time.
Returns & Exchanges
Q: What is your return policy? A: You may return or exchange eligible items within 30 days of delivery. Items must be unused, unworn, unwashed, and returned in their original packaging with all tags attached.
Q: How do I return an item? A: Contact us at contact@syanox.com with your order number and reason for return. Once approved, we’ll send you a free prepaid return label and instructions.
Q: Do I pay for return shipping? A: No. All approved returns and exchanges are completely free.
Q: Can I exchange for a different size or style? A: Yes. Exchanges are accepted within 30 days for a different size, color, or style. Replacements ship free of charge once we receive your return.
Q: How long do refunds take? A: Refunds are processed within 7 business days after inspection and sent to your original payment method.
Q: Are there items I cannot return? A: For hygiene reasons, we cannot accept returns of heavily worn items, customized/personalized pieces, or items marked non-returnable.
Products
Q: Is your clothing high quality? A: Yes. Every piece in our collection is carefully selected and inspected to ensure modern style, comfort, and long-lasting durability.
Q: How do I choose the right size? A: Every product page includes a size guide. If you’re unsure, contact us — we’re happy to help you find the perfect fit.
Q: Do you offer eco-friendly options? A: Yes. We are gradually introducing sustainable fabrics and eco-conscious designs to reduce our environmental impact.
Account & Security
Q: Do I need an account to shop? A: No. You can checkout as a guest. However, creating an account makes it easier to track orders, save your details, and access exclusive offers.
Q: Is my personal information secure? A: Yes. Our website uses SSL encryption, and all payments are handled by trusted, PCI-compliant providers.
Q: How do I subscribe to your newsletter? A: Scroll to the bottom of our homepage, enter your email, and you’ll start receiving updates on new arrivals, promotions, and style tips.
Contact Us
Need help? We’re just an email or call away:
Email: contact@syanox.com
Phone: +1 (701) 383-7053
Address: 2910 W Pierce St #2025, Carlsbad New Mexico 88220, United States
Customer Service Hours (MST – Mountain Standard Time):
Monday to Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm
We aim to respond to all enquiries within 24 hours.
For more support, please visit our Contact Us page.